Technical Account Specialist

Job Description:
  • Owns overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction

  • Serves as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them

  • Reviews the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals

  • Facilitates interaction and workflow between project team members, to ensure deliverables are on time

  • Prepares necessary documentation or visuals for the client

  • Work with the sales and marketing team to drill customer references and develop case studies

  • Leads product demonstrations for potential and new customers

  • Onboard new customers and improve onboarding processes

  • Responsible for meeting partners with technical demands to clarify the expectations and feasibility of the requests as well as estimating the effort and creating a timeline for implementation

  • Serves as the first point of critical issues for customer concerns relating to technical issues and coordinates and drives resolutions with related teams

  • Aligns the internal teams to deliver on the partner’s expectations

  • Ensures timely response and resolution to technical and product items

  • Provides proactive status updates to required parties

  • Hosts periodic checkpoint and status calls with customer and internal partners

  • Evaluates and improve tutorials and other communication infrastructure

  • Aids in product design and product development by considering customer feedback

  • Analyzes customer data to improve customer experience

  • Mediates between clients and the organization and minimizes customer churn

  • Guides Support & Design Team members on how to handle their partner’s technical requests,

  • Testing new product functionality as needed

Qualifications:
  • Bachelor’s degree in communications, technology, marketing, or related field preferred

  • 3+ years of progressively responsible work experience in product management and development, business analysis, or other fields involving technology

  • Fluent in English

  • A strong background in digital technologies

  • Familiarity, awareness, or strong working knowledge of development methodologies and technologies in one or more of the following: JavaScript, jQuery, HTML, CSS; REST, XML, Database Technologies,

  • Familiar with Agile development methodologies, such as Scrum

  • Advanced presentation skills, including confidence and comfort over the phone and in front of audiences both small and large

  • Ability to work quickly in a fast-paced and rapidly changing environment

  • Attention to detail and pride in high-quality execution of work

  • Strong verbal and written communication, and project management skills

  • Enthusiastic, energetic collaborator and interpersonal skills.

  • Strong conflict resolution and negotiation skills,

  • Strong organization skills, as well as prioritization and time management skills,

  • Self-driven and proactive nature


Technical Account Specialist

Home | Careers

Technical Account Specialist

Home | Careers

Job Description:
  • Owns overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
  • Serves as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
  • Reviews the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
  • Facilitates interaction and workflow between project team members, to ensure deliverables are on time
  • Prepares necessary documentation or visuals for the client
  • Work with the sales and marketing team to drill customer references and develop case studies
  • Leads product demonstrations for potential and new customers,
  • Onboard new customers and improve onboarding processes,
  • Responsible for meeting partners with technical demands to clarify the expectations and feasibility of the requests as well as estimating the effort and creating a timeline for implementation,
  • Serves as the first point of critical issues for customer concerns relating to technical issues and coordinates and drives resolutions with related teams,
  • Aligns the internal teams to deliver on the partner’s expectations,
  • Ensures timely response and resolution to technical and product items,
  • Provides proactive status updates to required parties,
  • Hosts periodic checkpoint and status calls with customer and internal partners,
  • Evaluates and improve tutorials and other communication infrastructure,
  • Aids in product design and product development by considering customer feedback,
  • Analyzes customer data to improve customer experience,
  • Mediates between clients and the organization and minimizes customer churn,
  • Guides Support & Design Team members on how to handle their partner’s technical requests,
  • Testing new product functionality as needed
Qualifications:
  • Bachelor’s degree in communications, technology, marketing, or related field preferred
  • 3+ years of progressively responsible work experience in product management and development, business analysis, or other fields involving technology.
  • Fluent in English
  • A strong background in digital technologies
  • Familiarity, awareness, or strong working knowledge of development methodologies and technologies in one or more of the following: JavaScript, jQuery, HTML, CSS; REST, XML, Database Technologies,
  • Familiar with Agile development methodologies, such as Scrum
  • Advanced presentation skills, including confidence and comfort over the phone and in front of audiences both small and large,
  • Ability to work quickly in a fast-paced and rapidly changing environment
  • Attention to detail and pride in high-quality execution of work
  • Strong verbal and written communication, and project management skills
  • Enthusiastic, energetic collaborator and interpersonal skills.
  • Strong conflict resolution and negotiation skills,
  • Strong organization skills, as well as prioritization and time management skills,
  • Self-driven and proactive nature