Owns overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
Serves as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
Reviews the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
Facilitates interaction and workflow between project team members, to ensure deliverables are on time
Prepares necessary documentation or visuals for the client
Work with the sales and marketing team to drill customer references and develop case studies
Leads product demonstrations for potential and new customers
Onboard new customers and improve onboarding processes
Responsible for meeting partners with technical demands to clarify the expectations and feasibility of the requests as well as estimating the effort and creating a timeline for implementation
Serves as the first point of critical issues for customer concerns relating to technical issues and coordinates and drives resolutions with related teams
Aligns the internal teams to deliver on the partner’s expectations
Ensures timely response and resolution to technical and product items
Provides proactive status updates to required parties
Hosts periodic checkpoint and status calls with customer and internal partners
Evaluates and improve tutorials and other communication infrastructure
Aids in product design and product development by considering customer feedback
Analyzes customer data to improve customer experience
Mediates between clients and the organization and minimizes customer churn
Guides Support & Design Team members on how to handle their partner’s technical requests,
Testing new product functionality as needed
Bachelor’s degree in communications, technology, marketing, or related field preferred
3+ years of progressively responsible work experience in product management and development, business analysis, or other fields involving technology
Fluent in English
A strong background in digital technologies
Familiar with Agile development methodologies, such as Scrum
Advanced presentation skills, including confidence and comfort over the phone and in front of audiences both small and large
Ability to work quickly in a fast-paced and rapidly changing environment
Attention to detail and pride in high-quality execution of work
Strong verbal and written communication, and project management skills
Enthusiastic, energetic collaborator and interpersonal skills.
Strong conflict resolution and negotiation skills,
Strong organization skills, as well as prioritization and time management skills,
Self-driven and proactive nature
I agree to the Clarification Text for Applicant.*
ODINE SOLUTIONS TEKNOLOJI TICARET VE SANAYI ANONIM SIRKETI APPLICANT’S EXPRESS CONSENT WITHIN THE SCOPE OF THE LAW ON PROTECTION OF PERSONAL DATA
This Express Consent is intended for getting the consent of a job applicant for processing of their personal data within the context of the principles described in detail in the Clarification Text prepared in accordance with the Law No. 6698 on Protection of Personal Data.
Your express consent is needed to process your personal data specified in the Clarification Text of Odine Solutions Teknoloji Ticaret ve Sanayi Anonim Sirketi. The processing of such data is up to your free will and no adverse condition will occur if you do not give your consent.
The personal data of the applicant include your name, surname, nationality, place of birth, date of birth and similar identity information in your resume, driver's license information, contact information, visual and audio information, photograph information, education information, work experiences, foreign language information, military status information, certificate information, professional qualification information, personality assessment to determine your suitability for our team, references, notes taken by recruitment managers or human resources officer during interviews and job interviews, additional information you provide in your resume, and in case you give your explicit consent, your sensitive personal data of your health condition that may partially or completely prevent you from doing the job and information such as membership of associations, foundations and unions, which may be written by you in your resume.
I read and understood the points indicated in the Clarification Text. I hereby
Agree, By Giving My Express Consent,
for processing of my general personal data collected by the methods indicated in the Clarification Text and the medical condition that I have stated during the application process and the information on my membership of any association, foundation, labour union, if indicated by me in my resume, for the purposes stated in detail in the Clarification Text, particularly including the consideration of my job application with the employer.
Agree, By Giving My Express Consent,
for keeping of any information that I have communicated the Company during the job application process, including but not limited to the information provided by me in the job application form filed by me, in my resume, and during the interviews, and any information about me to obtained by third parties for evaluation for the position for which I have applied, the information I have presented and the evaluation processes I have participated in, and being contacted in case of any vacant position which matches my skills and competencies.
for transfer of my personal data collected by the methods indicated in the Clarification Text to your subsidiaries, affiliates, business partners, independent audit companies as a result of statutory obligations and within the limits of legal boundaries and for cross-border transfer of the same due to the fact that they are stored in cloud servers belonging to your company and group companies, Microsoft Azure Cloud Services, Microsoft Office 365 E-mail cloud servers, and Microsoft Share Point Cloud Servers, for the purposes stated in detail in the Clarification Text.
I hereby commit and
that the persons who I indicated as references during my job application may be contacted for reference check purposes, that they have been informed that they may share my personal data with Odine Solutions Teknoloji Ticaret ve Sanayi Anonim Sirketi and any related consent has been obtained, and all responsibility in this regard belongs to me.
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