Support Engineer (Voice Operations)

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Job Description:

Properly understand the fault, configuration and performance for multiple vendors’ solutions and to solve/escalate to the vendor engineering. Ensure technical assistance is carried out in accordance to the Customer SLA.
Provide implementation and maintenance support for telecommunications customers throughout the region as necessary, including travel to those locations to conduct installations and address post-installation issues.
Provide detailed technical customer documentation and other deliverables.
Monitor and analyze real-time, in-depth, network performance statistics for all network elements.

Qualifications:

BS/MS degree in Telecommunication, Electronics or related field
At least 5 years of experience in Telecommunications industry.
Good knowledge with network elements such as Soft Switches, Media Gateways, Session Border Controllers, Application and Media Servers, Gatekeepers, Proxy Servers, OSS, and BSS
Good knowledge of IP networks, Unix, security topics , routing, tunneling, media protocol (RTP/RTCP)
Good knowledge in TDM and VoIP protocols and related technologies such as SIP, H.323, ISDN, RTP/RTCP, H.248/MEGACO, MGCP and SS7 (C7)
Highly motivated for learning new technologies and acquiring new skills
Excellent command of verbal and written English
Strong analytical and judgment skills including critical problem solving ability
Detail-oriented, advanced planning and organizational skills
Strong communication, collaboration and interpersonal skills
Ability to work effectively with cross-functional teams and must be flexible enough to deal with different technical skill levels and skill sets

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