Job Description:
System monitoring and reporting, ticket flow handling, reporting and pro-actively troubleshooting the issues related with the traffic that the next-generation IP service provider company
Checking QoS figures and customer needs
Providing solutions and getting in contact with the costumers about the updates
Interfacing with the customers as needed on orders to ensure accuracy and/or to clarify any discrepancies with data configurations
Enhancing corporate response goals to customer troubles
Monitoring, reporting and analyzing real-time, in-depth, network performance statistics for all network elements
Prioritizing multiple tasks, projects and demands
Receiving all complaints from customers, evaluating and documenting all the issues within a ticketing system
Establishing and maintaining co-operative working relationships with co-workers, engineers and account executives
Qualifications:
University degree from Electronics or Telecommunications Engineering
Excellent command of written and spoken English
Willing to work in shifts
VOIP Knowledge is a plus
Highly motivated for learning new technologies and acquiring new skills
Strong communication and interpersonal skills
Detail oriented, analytic, problem solver and team player
Job Description:
- System monitoring and reporting, ticket flow handling, reporting and pro-actively troubleshooting the issues related with the traffic that the next-generation IP service provider company
- Checking QoS figures and customer needs
- Providing solutions and getting in contact with the costumers about the updates
- Interfacing with the customers as needed on orders to ensure accuracy and/or to clarify any discrepancies with data configurations
- Enhancing corporate response goals to customer troubles
- Monitoring, reporting and analyzing real-time, in-depth, network performance statistics for all network elements
- Prioritizing multiple tasks, projects and demands
- Receiving all complaints from customers, evaluating and documenting all the issues within a ticketing system
- Establishing and maintaining co-operative working relationships with co-workers, engineers and account executives
Qualifications:
- University degree from Electronics or Telecommunications Engineering
- Excellent command of written and spoken English
- Willing to work in a shifts
- VOIP Knowledge is a plus
- Highly motivated for learning new technologies and acquiring new skills
- Strong communication and interpersonal skills
- Detail oriented, analytic, problem solver and team player
